Store Policies
Because We Care
We founded Kahuwahine with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look. If you have any questions check our FAQ page for answers.​
Shipping:
Flat rate shipping within NZ is $15
Free NZ shipping on orders over $150
International shipping is available on request, please make contact prior to placing an order.
​Return Policy:
Not satisfied with your order? We have a 30-day return policy for that! We can offer a refund, an exchange for another colored wrap, or a store credit if the return is completed within 30 calendar days of the date you received your order. To be eligible for a return, your item must be unused and in the same condition that you received it. If the item of clothing is worn or washed, then it is non-refundable. Upon receiving your returned order at our warehouse, a refund will then be processed to your account within 24-48 hours.​​ Please make contact with us before returning your order.
​
Privacy Policy:
This Privacy Policy describes how www.kahuwahine.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
​
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Wix.
​
Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Wix.
Customer support information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
If you’d like to ask for a copy of your information, please contact us at kahudesigner@gmail.com.